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Help Centre - Buying Back Issues - Customer Account & Feedback

Help Centre Home > Buying Back Issues > Using Your Customer Account

Buying Back Issues Guide - Table of Contents

  • About the Marketplace
  • About the Items for Sale
  • Delivery Rates & Info. (Quick Start Guide)
  • Ordering & Payment
  • After Ordering - Payment Status
  • After Ordering - Account & Feedback
  • (Click links above to jump to that page)

    Using Your Customer Account

    Once you've placed an order there are several things you may subsequently wish to do:

  • View order details & current status
  • Leave Feedback for the Seller
  • Communicate with the Seller

  • These things - and more - can be done from within your customer account area of the website, which you can access via the "MyMags" tab on the top menu.

    Checked-out as a Guest?

    If you don't have a customer account because you originally checked-out as a guest, don't worry, you can open an account retrospectively and still obtain all the same benefits.

    Customers who placed orders without opening an account at the time can still open an account retrospectively by using the Forgotten Password facility exactly as though they had already opened an account but had lost access to it.

    NOTE: The objective of opening an account retrospectively is for that account to contain details of orders you've placed previously - therefore when using the Forgotten Password facility you must enter the same email address that was used when ordering.

    NOTE: Using the Forgotten Password facility in the way is the only way of opening an account using the same email address as you've used previously. You cannot use the normal 'Open a Customer Account' form with an existing email address, even if you don't want the new account to show details of past orders. In this scenario you must use a different email address to open the new account.

    Managing Your Account

    Once you have access to your account you can use it for a variety of purposes, as described in the
    Managing Your Account Help Guide:

    Managing Your Account Guide - Table of Contents

  • Opening an account (inc. AFTER ordering)
  • Accessing Account & Password Recovery
  • Viewing Orders & Leaving Feedback
  • Using the Messaging system
  • Buying and Downloading Digital Editions
  • Updating Profile (inc. Closing Account
  • (Click links above to jump to that page)

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